Refund Policy

Refund/cancellation policy

If our service fails to unlock the device, we will contact you to confirm that the information entered when the order was placed was accurate. Information entered at the time the order was placed is correct, we reserve the right to require additional evidence to verify the claim that the unlock procedure did not unlock your device. You will be required to send us a video recording showing the device in question, along with the IMEI number on the sticker of the device and the IMEI number displayed on the device screen. Additionally, the video must show you inserting an alternate SIM card in the device and the displayed message on the screen. These measures are the only way that we can verify the validity of your claim. If the information is valid, we will provide a refund.



IMEI Repair Services Before you order our IMEI Repair Services, make sure you follow our requirements checklist:

1. Be certain that your phone is blacklisted IMEI.

2. Be certain that your phone is NOT Hardware Damaged. In order to check. press *#0011# on the phone and send us the screenshot before proceed.

3. Make sure you select the correct phone model from the list. If you can’t find the model in the list, you must contact us first and do NOT select another model.

4. The phone must be in Factory Firmware, no Custom ROMs.

5. PHONE KNOX WARRANTY MUST BE 0x0.

7. IMEI must not be nulled or /00.

8. For the phone that comes from Sprint & Verizon, after IMEI repair services the phone will work with GSM carriers only, will not work back with Sprint or any CDMA carriers. You are proceeding the services by understanding this and no refunds will be give if after we finish servicing the devices and it doesn’t work with your selected CDMA carriers. 

9. JULY 2020 SECURITY PATCH NOTES:

THIS IS NOT AN INSTANT IMEI REPAIR AND WILL REQUIRE 24 HOURS
THIS WILL REQUIRE COMBINATION FIRMWARE TO YOUR DEVICE
❌YOU WILL LOSE ALL DATA DURING FLASH
❌AS OF 7/29/2020NO WARRANTY IS OFFERED WITH THIS SECURITY PATCH AND NEWER PATCHES.


We will NOT be able to refund your money if our service fails to unlock your device for any of the reasons mentioned above

Network Unlock Services
Before you order our Network Unlock services, make sure you follow our requirements checklist:
 1. Be certain that your phone is locked. There will be no refund if your phone is already unlocked.
 2. Be certain that your phone is NOT blacklisted or reported as LOST or STOLEN.
 3. Make sure you select the correct phone model from the list. If you can’t find the model in the list, you must contact us first and do NOT select another model.
 4 Make sure to give us the correct IMEI numbers network.
 5.Make sure the device you want to unlock is not under financed, under contract, or IMEI getting blacklisted. You choose to unlock on your own risks. 


We will NOT be able to refund your money if our service fails to unlock your device for any of the reasons mentioned above

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